Description: The escalation process in Scrum refers to the steps taken to address issues that cannot be resolved at the team level. This process is fundamental in agile environments, where teams often face challenges that require intervention from higher management levels or other teams. Escalation allows problems to be identified and resolved efficiently, ensuring that the workflow is not interrupted. This process involves clear and effective communication among team members and stakeholders, as well as prioritizing issues that need immediate attention. Through escalation, the aim is not only to resolve problems but also to continuously improve processes and collaboration among teams. Transparency and adaptability are key characteristics in this context, as they enable teams to respond quickly to changes and emerging needs. In summary, the escalation process is an essential tool in Scrum that helps maintain the agility and effectiveness of the team in the face of obstacles beyond their immediate control.
