Description: Grievance management is the process of addressing and resolving complaints related to security incidents or governance issues. This process is fundamental in security orchestration, automation, and response, as it allows organizations to identify, analyze, and mitigate problems that may compromise the integrity of their systems and the trust of their users. Grievance management involves gathering information about incidents, assessing their impact, and implementing effective solutions. Additionally, it focuses on clear and transparent communication with affected parties, ensuring they feel heard and that their concerns are addressed. This approach not only enhances customer satisfaction but also strengthens the organization’s security posture by enabling a more agile and effective response to future incidents. In an environment where cyber threats are increasingly sophisticated, grievance management becomes an essential component for maintaining trust and security in the daily operations of any entity.