Description: The API Gateway Service Level Agreement (SLA) is a formal contract that establishes performance and availability expectations for an API gateway. This document is crucial for organizations relying on API services, as it defines specific metrics such as uptime, latency, response time, and technical support. A well-structured SLA not only provides clarity on what is expected from the API gateway but also sets forth consequences if these standards are not met. This includes potential compensations or penalties, helping to maintain accountability between the service provider and the client. Additionally, the SLA may include details on incident management, scalability, and security, ensuring both parties have a clear understanding of their responsibilities. In a business environment where service integration and interoperability are essential, an API gateway SLA becomes a fundamental tool to ensure applications operate efficiently and reliably.
