Description: Incident resolution is a critical process in IT service management that focuses on restoring normal operations of a service as quickly as possible after an incident. This process involves identifying, classifying, and prioritizing incidents, as well as implementing temporary or permanent solutions to mitigate the impact on users and the business. In the context of IT operations, incident resolution becomes an essential practice, as it enables development, security, and operations teams to collaborate effectively to address issues in an agile and efficient manner. Observability and logging are key components in this process, as they provide the necessary visibility to detect anomalies and understand the behavior of applications in the cloud or on-premises. Incident resolution is not just about fixing problems, but also about learning from them to continuously improve processes and prevent future incidents. In a dynamic and scalable environment, rapid response capability and adaptability are fundamental to maintaining the availability and integrity of the services offered.
