Description: An Incident Management API is a programming interface that allows developers to interact with incident management systems in IT services. These APIs facilitate the creation, updating, deletion, and querying of incidents, providing a structured framework for handling issues that affect the availability and performance of services. The main features of these APIs include user authentication, incident state management, priority assignment, and integration with other monitoring and service management tools. Their relevance lies in the need for organizations to maintain business continuity and minimize the impact of incidents on their operations. By automating and standardizing the incident management process, these APIs enable faster and more efficient responses, improving customer satisfaction and optimizing IT resources.
