Description: User satisfaction metrics are essential tools in the field of software testing, designed to evaluate how users perceive and experience a product. These metrics focus on aspects such as usability, functionality, and the overall user experience when interacting with the software. By collecting data on user satisfaction, development teams can identify areas for improvement and make adjustments that optimize the customer experience. Metrics may include surveys, interviews, behavior analysis, and satisfaction scores such as the Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT). The importance of these metrics lies in their ability to provide a clear view of how the software meets user expectations, which can influence customer retention and the product’s reputation in the market. In a competitive environment, understanding and improving user satisfaction becomes a key factor for the success of any technology or service, as a satisfied user is more likely to recommend the software and become a loyal customer.
