Description: Operational performance is a measure of how well an organization is performing its operational functions. This concept refers to the efficiency and effectiveness with which daily activities are carried out within a company, encompassing aspects such as production, resource management, and customer satisfaction. High operational performance indicates that an organization is optimally using its resources to achieve its objectives, while low performance may signal inefficiencies that require attention. Metrics used to assess operational performance can include indicators such as cycle time, defect rate, capacity utilization, and customer satisfaction. In an increasingly competitive business environment, operational performance has become a critical factor for success, as it not only affects profitability but also an organization’s ability to adapt to market changes and meet customer needs. Therefore, companies are constantly seeking to improve their operational performance through the implementation of best practices, advanced technologies, and management methodologies that promote efficiency and effectiveness across operations.
