Description: A quality improvement strategy describes the approach an organization takes to enhance the quality of its products, services, and processes. In the context of technological advancements, this strategy becomes even more relevant due to the integration of advanced technologies such as artificial intelligence, the Internet of Things (IoT), and automation. These technologies enable companies to collect and analyze real-time data, facilitating the identification of improvement areas and the implementation of effective solutions. The main characteristics of a quality improvement strategy include customer orientation, continuous improvement, employee involvement, and the use of metrics to assess performance. The relevance of this strategy lies in its ability to increase customer satisfaction, reduce costs, and improve operational efficiency. In a competitive environment, organizations that implement a robust quality improvement strategy can differentiate themselves and quickly adapt to market demands, thus ensuring their sustainability and long-term growth.
