Description: Satisfaction metrics are quantitative measures used to assess user satisfaction with a product or service. These metrics are fundamental in the context of agile methodologies, where continuous feedback and adaptation are essential for successful software development. Through these metrics, teams can gain a clear insight into how users perceive the value of what is offered, allowing for quick and effective adjustments in the development process. Satisfaction metrics can include indicators such as Net Promoter Score (NPS), which measures customer loyalty, or Customer Satisfaction Score (CSAT), which evaluates immediate satisfaction after an interaction. These tools not only help identify areas for improvement but also foster a customer-centric culture where decisions are made based on user needs and expectations. In an agile environment, where changes are frequent and collaboration is key, satisfaction metrics become a cornerstone to ensure that the final product meets both technical requirements and user expectations effectively.
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