Description: Support technicians are professionals who assist users with technical issues, acting as intermediaries between technology and the end user. Their work is crucial in the field of computing, as they are responsible for resolving incidents related to hardware, software, and networks. These specialists possess extensive knowledge of operating systems, applications, and devices, allowing them to diagnose problems and provide effective solutions. Additionally, their work is not limited to troubleshooting; it also includes user training, software installation, and system configuration. Support technicians must have exceptional communication skills, as they often need to explain technical concepts in an understandable way for non-technical individuals. In an increasingly digitalized environment, their role has become more relevant, as companies rely on technology to operate efficiently.
