Description: Time-to-Resolution is a key indicator in incident and problem management within information technology environments, especially in cloud observability. It refers to the period that elapses from the moment a problem is reported until it is fully resolved. This time is crucial for assessing the efficiency of support teams and the effectiveness of monitoring tools. A short resolution time indicates a quick and effective response to issues, which can enhance customer satisfaction and service availability. Conversely, a prolonged resolution time may signal deficiencies in diagnostic processes or support infrastructure. In the context of distributed and complex technological environments, measuring and optimizing resolution time becomes a priority to ensure optimal performance and a positive user experience. Organizations use various metrics and observability tools to track and analyze this time, allowing them to identify patterns, bottlenecks, and areas for improvement in their operations.
