Description: Work quality refers to the degree to which a set of inherent characteristics meets established requirements. This concept is fundamental in process management, as it involves not only compliance with technical specifications but also the satisfaction of customer expectations and other stakeholders. Work quality encompasses various aspects, such as accuracy, efficiency, durability, and aesthetics, depending on the context in which it is applied. In process management, the goal is to optimize each stage of a product or service’s life cycle to ensure that a high standard of quality is maintained. This includes planning, execution, and evaluation of processes, as well as the implementation of continuous improvements. Work quality is measured not only through tangible results but also through customer perception and the organization’s reputation. Therefore, it is a critical component for the long-term success of any organization, as it influences customer loyalty, operational efficiency, and profitability.
