Description: Business process mapping is the activity of creating a visual representation of a business process. This technique allows organizations to better understand their internal operations, identify inefficiencies, and optimize workflows. Through diagrams and charts, the stages of a process, the roles involved, the interactions between different departments, and the necessary resources can be visualized. Process mapping not only facilitates communication among team members but also serves as an analytical tool for continuous improvement. By having a clear representation of processes, companies can detect bottlenecks, redundancies, and areas for improvement, resulting in greater efficiency and effectiveness. Additionally, process mapping is fundamental in quality management, as it allows for the establishment of standards and metrics to evaluate performance. In summary, business process mapping is an essential practice in process management that helps organizations optimize their operations and align with their strategic objectives.
