Description: Business process metrics are measures used to evaluate the performance of business processes. These metrics allow organizations to analyze the efficiency, effectiveness, and quality of their operations, facilitating the identification of areas for improvement. They can be classified into different categories, such as time, cost, quality, and customer satisfaction metrics. Time metrics, for example, measure the duration of a process from start to finish, while cost metrics evaluate the financial resources used. Quality refers to the degree to which results conform to established standards, and customer satisfaction measures the customer’s perception of the service or product received. Implementing business process metrics is crucial for informed decision-making, as they provide quantifiable data that can be analyzed to optimize processes, reduce costs, and improve customer experience. Additionally, these metrics are fundamental for process management, as they allow for the establishment of clear objectives and tracking progress toward their achievement. In an increasingly competitive business environment, business process metrics have become an essential tool for ensuring the sustainability and growth of organizations.
