Description: E-Quality refers to the quality assurance of products and services delivered electronically, a fundamental concept in the era of Industry 4.0. This term encompasses a series of practices and standards that ensure that digital products, from software to cloud services, meet user expectations and regulatory requirements. In an environment where digitalization and automation are predominant, E-Quality becomes an essential pillar for maintaining consumer trust and market competitiveness. The main characteristics of E-Quality include the implementation of quality control processes, the use of metrics to evaluate performance and customer satisfaction, as well as the integration of advanced technologies such as artificial intelligence and data analytics to continuously improve products and services. The relevance of E-Quality lies in its ability to adapt to the rapid transformations of the market, ensuring that companies not only meet quality standards but also innovate and stay at the forefront in an increasingly digital world.
