Description: The Escalation Matrix is a conceptual framework that allows organizations to determine how issues are managed and escalated during a recovery process. This approach is fundamental in the context of Disaster Recovery as a Service (DRaaS), where the ability to respond quickly and effectively to incidents is crucial to minimize downtime and data loss. The matrix provides a clear structure that categorizes incidents based on their severity and potential impact on business operations. This enables IT teams to prioritize necessary actions and allocate resources efficiently. Additionally, the Escalation Matrix helps establish communication and escalation protocols, ensuring that issues are resolved at the appropriate level and in a timely manner. In an environment where cyber threats and natural disasters are increasingly common, having a well-defined Escalation Matrix becomes an essential element for organizational resilience and business continuity.
