Description: Event management is the process of handling and organizing events within a technological system, which involves the collection, analysis, and response to events generated by various components of the technological infrastructure. This process is crucial for maintaining the integrity, security, and performance of systems, as it allows administrators to identify and resolve issues proactively. Event management encompasses everything from network and system monitoring to automating responses to incidents. Through specialized tools, events can be classified and prioritized, facilitating informed decision-making. Additionally, event management integrates with other IT management practices, such as incident management and change management, creating a holistic approach to managing technological infrastructure. In a business environment, effective event management can enhance operational efficiency, reduce downtime, and increase customer satisfaction by ensuring that services remain available and functioning properly.
