Description: The Incident Command is a structure and process designed to effectively manage incidents, ensuring a quick and organized response to unforeseen situations that may affect the operation of a system or service. This approach is based on collaboration between different teams and disciplines, allowing for smooth communication and informed decision-making. In the context of incident management and technology operations, the Incident Command becomes a crucial element for minimizing the impact of issues, restoring normal service as quickly as possible, and learning from each incident to continuously improve processes. Key features include incident identification and classification, role and responsibility assignment, resource coordination, and documentation of actions and results. The relevance of this process lies in its ability to transform crisis situations into opportunities for improvement, fostering a culture of resilience and adaptation in technology organizations.
