Description: Incident escalation is the process of increasing the priority of an incident within a security management system. This process is crucial in incident response, as it allows security teams to identify and address issues that may have a significant impact on the organization. Escalation may be necessary when an incident is not resolved within a certain timeframe or when it is determined that the incident has the potential to cause greater harm. This process involves transferring an incident to a higher level of attention, where more resources or expertise are available to handle the situation. Escalation can be horizontal, involving other teams with specific skills, or vertical, where the incident is elevated to senior management. Proper management of incident escalation is essential to minimize downtime, reduce risk, and ensure that appropriate protocols are followed for resolving critical issues. In a security environment, incident escalation may also include notifying relevant stakeholders and implementing mitigation measures to prevent similar future incidents.
