Description: Issue management is a fundamental process in project management and IT service management, focusing on identifying, analyzing, and resolving issues that may affect the development and execution of a project. This process involves not only addressing immediate problems but also identifying root causes to prevent recurrence. Issue management aims to minimize negative impacts on project objectives and ensure efficient resource utilization. Key characteristics of issue management include proactive risk identification, collaboration among teams to find effective solutions, and documentation of issues and their resolutions for future reference. The relevance of this process lies in its ability to improve service quality, increase customer satisfaction, and optimize team performance. In an increasingly complex business environment, issue management becomes an essential tool for ensuring business continuity and adaptability to unexpected changes.
