Description: Knowledge Management is the process of capturing, distributing, and effectively using knowledge within an organization. This approach aims to maximize the value of existing knowledge by facilitating its access and application in decision-making and process improvement. Knowledge Management involves creating an environment where information and experience are shared fluidly, promoting collaboration and innovation. The tools and technologies used in this process include databases, content management systems, and collaboration platforms, which enable employees to access the information needed to perform their functions more efficiently. Furthermore, Knowledge Management not only focuses on explicit information but also encompasses tacit knowledge, which is more challenging to codify and transfer. In an increasingly competitive business world, Knowledge Management has become a key factor for organizational success, as it allows companies to quickly adapt to market changes and enhance their responsiveness to challenges and opportunities.
History: Knowledge Management as a discipline began to take shape in the 1990s, although its roots can be traced back to earlier theories on organizational learning and information management. One significant milestone was the publication of ‘The Knowledge-Creating Company’ by Ikujiro Nonaka and Hirotaka Takeuchi in 1995, which introduced the concept of knowledge creation within organizations. Since then, Knowledge Management has evolved with technological advancements, especially with the advent of the Internet and digital tools that facilitate collaboration and information sharing.
Uses: Knowledge Management is used in various areas, including process improvement, innovation, training, and human talent development. Organizations implement knowledge management systems to capture and store valuable information, facilitate continuous learning, and foster collaboration among teams. It is also applied in creating communities of practice, where employees can share experiences and best practices.
Examples: An example of Knowledge Management is the use of platforms that allow teams to document and share project information effectively. Another case is that of companies that have implemented knowledge management systems to enhance collaboration among their teams and accelerate the development of new products.
