Description: The development of KPIs (Key Performance Indicators) in process management refers to the process of creating and refining metrics that allow for the evaluation of the effectiveness and efficiency of operations within an organization. These indicators are fundamental for measuring progress towards strategic and operational goals, providing a clear view of performance in various areas. A well-designed KPI should be specific, measurable, achievable, relevant, and time-bound (SMART), which facilitates tracking and analysis. The implementation of KPIs allows organizations to identify areas for improvement, optimize resources, and make informed decisions based on concrete data. Additionally, it fosters alignment between teams and organizational objectives, as all members can understand how their work contributes to overall success. In an increasingly competitive business environment, the development of KPIs has become an essential practice to ensure sustainability and long-term growth for organizations.
