Description: Last mile logistics refers to the final stage of the logistics process, focusing on the delivery of goods to the end customer. This component is crucial in the supply chain, as it represents the last step in the journey of a product from the warehouse to the consumer. Last mile logistics not only involves the physical transportation of products but also the management of customer experience, route optimization, and cost reduction. In an increasingly digital world, where consumer expectations are high, efficiency in this stage has become fundamental. Companies must adapt to the demands for fast and accurate deliveries, leading to the implementation of advanced technologies such as mobile applications, real-time tracking systems, and autonomous vehicles. Additionally, sustainability has become an important aspect, driving companies to seek more eco-friendly delivery methods. In summary, last mile logistics is an essential element that connects businesses with their customers, ensuring that products arrive efficiently and satisfactorily.
History: Last mile logistics has evolved significantly since its inception. Although the concept of logistics dates back to ancient times, last mile logistics as we know it began to take shape in the 1980s with the rise of e-commerce. The popularization of online shopping in the 1990s, driven by companies like Amazon, led to a renewed focus on delivery efficiency. As technology advanced, solutions such as package tracking and route optimization were introduced, improving the customer experience. In the last decade, last mile logistics has been transformed by digitalization and automation, with the use of drones and autonomous vehicles emerging as a trend.
Uses: Last mile logistics is primarily used in e-commerce, where fast and efficient delivery is crucial for customer satisfaction. It is also applied in the distribution of food and perishable goods, where freshness is essential. Additionally, it is used in the delivery of pharmaceuticals, where timeliness and accuracy are vital. Courier and parcel companies also rely on last mile logistics to ensure that packages reach recipients in a timely manner.
Examples: An example of last mile logistics is Amazon Prime’s delivery service, which offers same-day or next-day deliveries in many areas. Another case is the use of courier bicycles in densely populated cities, where traffic can hinder fast deliveries. Additionally, some companies are experimenting with drones for deliveries in rural or hard-to-reach areas, as demonstrated by Wing, a company under Alphabet.
