Description: The ‘Lead User’ is a concept that refers to individuals who are at the forefront of using a product or service, playing a crucial role in the continuous improvement process. These users not only use the product regularly but also provide valuable feedback to developers and designers, helping to identify areas for improvement and new features that could be beneficial. ‘Lead Users’ are often technology enthusiasts with a deep understanding of the product and a willingness to experiment with its features. Their experience and perspective are invaluable, as they can offer insights that may not be obvious to developers. Additionally, their influence can extend to other users, as they often share their experiences and recommendations in online communities, forums, and social media. In the context of agile methodologies, ‘Lead Users’ are essential to ensure that the product evolves according to the real needs of the market, facilitating effective communication between end users and the development team.
