Description: The Mean Opinion Score (MOS) is a measure used to evaluate the quality of user experience in telecommunications, especially in the context of communication services. This metric is based on the collection and analysis of user opinions and ratings regarding their experience with network services. The score is calculated from various surveys and comments, where users express their satisfaction in aspects such as connection quality, reliability, and ease of use. A high score indicates a positive experience, while a low score may signal service issues or user dissatisfaction. This metric is crucial for service providers and technology companies, as it allows them to identify areas for improvement and optimize their services to better meet user needs. Additionally, the Mean Opinion Score can influence consumer decisions when choosing a service provider, becoming a key indicator of the quality of service offered.
