Description: Netiquette refers to the rules and guidelines of behavior that should be followed when communicating on the Internet. It is a term that combines ‘net’ (network) and ‘etiquette’, focusing on courtesy and respect in digital communication. Netiquette is essential in an environment where interaction occurs through screens, as the lack of non-verbal communication can lead to misunderstandings. The main characteristics of netiquette include clarity in communication, the use of appropriate language, consideration for others, and the ability to listen and respond constructively. Netiquette is relevant across various platforms, including emails, forums, social media, and video conferences, and its proper application can enhance the quality of online interactions, foster a collaborative environment, and reduce conflicts. In the context of management and software project management, netiquette becomes a key tool for facilitating effective communication among teams, ensuring that all members feel valued and understood.
History: Netiquette emerged in the early days of the Internet, in the 1980s, when users began interacting in forums and discussion groups. As online communication expanded, the need to establish norms became evident to avoid misunderstandings and foster a respectful environment. In 1995, the term ‘netiquette’ was popularized by Virginia Shea’s book ‘Netiquette’, which compiled best practices for online communication. Since then, netiquette has evolved with the growth of social media and other digital platforms, adapting to new forms of interaction.
Uses: Netiquette is used across various online communication platforms, such as emails, forums, social media, and messaging applications. Its main applications include promoting an environment of respect and courtesy, improving clarity in communication, and reducing conflicts. In the professional realm, netiquette is crucial for maintaining healthy and effective working relationships, especially in geographically distributed teams.
Examples: An example of netiquette is avoiding the use of all caps in emails, as it is interpreted as shouting. Another example is being clear and concise in responses on forums, avoiding overly long messages that may overwhelm readers. Additionally, in video conferences, it is important to mute the microphone when not speaking to avoid background noise that distracts other participants.
