Description: The normative framework in process management refers to a set of guidelines or rules that govern processes within an organization. This framework provides a structure that allows companies to define, implement, and evaluate their processes effectively. Its main objective is to ensure that activities are carried out consistently and aligned with the strategic goals of the organization. A well-defined normative framework helps minimize risks, improve the quality of products and services, and optimize resource use. Additionally, it establishes measurement and evaluation criteria that facilitate continuous improvement. The main characteristics of a normative framework include clarity in responsibilities, standardization of procedures, and integration of quality and compliance policies. In an increasingly complex and regulated business environment, having a robust normative framework is essential to ensure the sustainability and long-term success of the organization. This framework applies not only to internal management but also influences relationships with customers, suppliers, and other stakeholders, promoting a culture of transparency and accountability.
