Description: Nurturing refers to the process of developing relationships with potential customers through personalized communication. This approach focuses on understanding the needs and desires of customers, creating a bond that goes beyond a simple transaction. Through marketing and sales techniques, nurturing seeks to cultivate these relationships, fostering loyalty and trust. The main characteristics of nurturing include customer segmentation, personalized communication, and continuous follow-up of interactions. In an increasingly competitive business environment, nurturing has become essential for companies that want to differentiate themselves and build a solid customer base. The relevance of nurturing lies in its ability to transform potential customers into loyal clients, which can lead to a significant increase in sales and an improvement in brand reputation. In summary, nurturing is a comprehensive strategy that combines empathy, effective communication, and data analysis to maximize the potential of each business relationship.