Description: Operational change refers to the process of implementing modifications in an organization’s practices and procedures with the aim of improving its operational performance. This concept encompasses a variety of actions that may include restructuring processes, adopting new technologies, optimizing resources, and enhancing the quality of the service or product offered. Operational change is essential for maintaining competitiveness in a constantly evolving business environment, as it allows organizations to adapt to new market demands, innovate in their processes, and maximize efficiency. The main characteristics of operational change include strategic planning, results evaluation, and change management, which involves preparing and supporting employees during the transition process. The relevance of this concept lies in its ability to transform the way an organization operates, which can result in cost reductions, increased customer satisfaction, and improved long-term profitability. In summary, operational change is a critical component in process management that seeks to ensure that organizations not only survive but thrive in a dynamic and competitive environment.
