Description: Operational support refers to the assistance provided to ensure the smooth functioning of operations within a technological system or infrastructure. This concept is fundamental in the technology field as it guarantees that services and applications run efficiently and without interruptions. Operational support encompasses a variety of activities, including system monitoring, incident management, implementation of updates and patches, as well as performance optimization. Additionally, it involves collaboration among different teams, such as development, operations, and technical support, to resolve issues and continuously improve processes. In a cloud-based environment, operational support becomes even more critical, as applications run in the cloud and rely on the underlying infrastructure provided by vendors. This means that operational support not only focuses on the application code and logic but also on managing cloud resources, scalability, and security. In summary, operational support is an essential component for maintaining the stability and efficiency of technological operations, ensuring that applications and services meet user expectations and business objectives.
