Description: Process automation metrics are key performance indicators used to measure the effectiveness of automation across various tasks and workflows. These metrics allow organizations to assess the impact of automation on operational efficiency, cost reduction, and service quality improvement. By establishing clear metrics, companies can identify areas for improvement, optimize processes, and make informed decisions about future technology investments. Metrics may include process cycle time, error rate, return on investment (ROI), and customer satisfaction, among others. Implementing these metrics is crucial to ensure that automated systems align with the organization’s strategic objectives and to facilitate continuous adaptation to a constantly changing business environment.
