Description: Quality improvement refers to the systematic effort to optimize the quality of services and processes across various fields, including agile methodologies, service quality, software project management, and robotic process automation. This concept involves the implementation of practices and techniques that aim not only to meet established standards but also to exceed them, thus ensuring customer satisfaction and operational efficiency. In the context of agile methodologies, quality improvement translates into constant feedback cycles and rapid adaptation to changes, allowing teams to continuously adjust their processes and products. Regarding service quality, it focuses on customer perception and how to optimize the services offered to meet their expectations. In software project management, quality improvement manifests through the implementation of development practices that ensure the delivery of robust and reliable products. Finally, in robotic process automation, the goal is to enhance quality by minimizing human errors and optimizing workflows, resulting in greater accuracy and efficiency in operations.
