Description: A return request is a formal request made by a customer to return a purchased item. This process is fundamental in e-commerce, as it allows consumers to feel secure when making online purchases, knowing they have the option to return products that do not meet their expectations or that are defective. Return requests typically include information such as the order number, a description of the item, the reason for the return, and, in some cases, photographs of the product. This mechanism not only protects the consumer but also helps companies maintain a good relationship with their customers, fostering trust and loyalty. In the context of e-commerce, where customers cannot see or touch products before purchasing, return policies are a decisive factor in the shopping experience. A clear and accessible return policy can influence a customer’s purchasing decision, as it provides them with a sense of security. Additionally, return requests are a valuable tool for companies, as they allow them to manage inventory effectively and better understand their customers’ needs and preferences.
