Description: A satisfaction survey is a tool used to gather user feedback on their satisfaction with a product or service. These surveys are fundamental in the realm of agile methodologies, as they allow development teams to obtain direct feedback from end users. The information collected helps identify areas for improvement, assess product performance, and adjust features according to customer needs. Surveys can take various forms, from online questionnaires to personal interviews, and typically include both closed and open-ended questions to gather both quantitative and qualitative data. The relevance of these surveys lies in their ability to foster a culture of continuous improvement, where decisions are based on the voice of the customer. In an agile environment, where adaptability and quick responses to changes are crucial, satisfaction surveys become an essential component to ensure that the final product meets user expectations and needs, thereby promoting greater customer loyalty and satisfaction.
