Description: Scenario-Based Interaction is a chatbot interaction design method that focuses on creating dialogues and responses based on specific situations that users may encounter. This approach allows designers to anticipate users’ needs and expectations, facilitating a smoother and more natural experience. By defining concrete scenarios, conversational flows can be established that guide the user through different paths depending on their responses and decisions. This method not only improves the usability of the chatbot but also increases user satisfaction by providing relevant and contextual responses. Scenario-Based Interaction is based on the premise that each user may have different motivations and goals when interacting with a chatbot, requiring an adaptable and user-centered design. Furthermore, this approach enables developers to identify and address potential friction points in the conversation, thus optimizing the chatbot’s performance and its ability to meet user expectations.
