Description: Service design is the process of designing new services or modifying existing ones to improve customer satisfaction. This approach focuses on understanding the needs and expectations of the end user, ensuring that every aspect of the service, from the interface to the overall experience, aligns with these expectations. In the context of technology, service design involves creating solutions that are not only functional but also provide a smooth and efficient user experience. Key features of service design include user research, prototyping, iteration, and implementing feedback. This process is essential to ensure that services are accessible, scalable, and capable of adapting to changing market demands. Additionally, service design is closely related to Quality of Service (QoS), which refers to a network’s ability to provide a guaranteed level of service. In summary, service design is a comprehensive discipline that seeks to optimize the interaction between the customer and the service, ensuring that expectations are met and real value is delivered to the user.
