Description: Service Level refers to the expected performance of a service as defined in a Service Level Agreement (SLA). This concept is fundamental in service management as it sets expectations between providers and clients regarding the quality and availability of the services offered. Service levels may include metrics such as uptime, response time, support capacity, and other key performance indicators (KPIs). Clarity in defining these levels is crucial to ensure customer satisfaction and operational efficiency. A well-structured SLA not only protects the interests of the customer but also provides a framework for providers to assess their performance and make continuous improvements. In a constantly evolving technological environment, service level has become an essential component for competitiveness and trust in business relationships.
