Description: The Service Level Objective (SLO) is a fundamental component of a Service Level Agreement (SLA) that establishes a specific target level of service expected to be provided to users. This objective is measured in quantifiable terms, such as availability, performance, or response time, and serves as a standard for evaluating service quality. SLOs are crucial for service management in various technological environments, as they allow organizations to define clear and measurable expectations. By establishing SLOs, companies can align their business objectives with technical capabilities, facilitating the identification of areas for improvement and optimization. Additionally, SLOs help foster trust between providers and customers by providing a framework for transparency and accountability. In the context of cloud services and application development, SLOs are used to ensure that applications and services meet the required quality standards, resulting in a more satisfying user experience and greater operational efficiency.
