Description: Service Level Objectives (SLOs) are specific and measurable characteristics of a service that set clear expectations regarding its performance and availability. In the context of technology services, SLOs are crucial for ensuring that services are accessible and usable efficiently. These objectives may include metrics such as response time, system availability, data processing latency, and information integrity. By defining SLOs, organizations can align their expectations with the system’s capabilities, facilitating resource management and capacity planning. Additionally, SLOs enable technology teams to proactively identify and address any issues that may affect user experience or service quality. In summary, SLOs are essential tools for measuring and improving the performance of technology services, ensuring they meet business requirements and user expectations.
