Description: The Service Monitoring Policy, in the context of IT infrastructure management, refers to a set of guidelines that establish how services should be monitored. This policy is essential to ensure that systems and applications operate optimally, allowing system administrators to identify and resolve issues before they affect end users. The main features of this policy include defining which services should be monitored, the frequency of checks, alert thresholds, and actions to take in case of failures. Additionally, it considers documenting monitoring procedures and training the involved personnel. The relevance of a Service Monitoring Policy lies in its ability to improve service availability and performance, as well as to facilitate informed decision-making based on data collected during monitoring. In a business environment where service continuity is critical, having a well-defined policy can make the difference between a quick recovery from incidents and a prolonged service outage.
