Description: A service portfolio is a collection of all services managed by an organization, including those in development, live, or retired. This concept is fundamental to service management as it allows companies to have a clear view of their offerings and facilitates strategic decision-making. A well-structured service portfolio includes detailed descriptions of each service, its current status, necessary resources, and alignment with business objectives. Additionally, it provides information on the performance and quality of each service, helping to identify areas for improvement and innovation opportunities. In the technology context, a service portfolio can encompass a wide range of services, including cloud solutions, software applications, and infrastructure services, enabling organizations to effectively manage their technological resources and respond quickly to market needs. The relevance of a service portfolio lies in its ability to optimize resources, improve customer satisfaction, and foster organizational agility.
