Description: Task mining is a process that involves analyzing user interactions with systems and applications to identify automation opportunities. This approach focuses on collecting and examining usage data, allowing organizations to discover patterns and behaviors that can be optimized through automation. By employing data mining techniques and process analysis, repetitive and manual tasks that are suitable for automation can be identified, thereby improving operational efficiency and reducing errors. Task mining is integrated within the realm of robotic process automation (RPA), where the goal is not only to reduce costs but also to enhance service quality and customer satisfaction. This process is characterized by its ability to provide a clear view of how tasks are performed in various work environments, enabling companies to make informed decisions about which processes to automate and how to do so effectively. In a world where digitalization and efficiency are key to competitiveness, task mining becomes an essential tool for organizations’ digital transformation.
