Description: Textual interaction refers to the communication that occurs through written text between users and chatbots. This type of interaction allows users to ask questions, make requests, or express needs through text messages, to which the chatbot responds automatically. Textual interaction is fundamental to the user experience, as it provides an accessible and efficient means of obtaining information or assistance. Chatbots, which are programs designed to simulate human conversations, use natural language processing (NLP) to interpret and respond to user text inputs. This form of communication is especially valuable in environments where speed and availability are essential, such as customer service, where chatbots can handle multiple inquiries simultaneously. Additionally, textual interaction allows users to communicate at their own pace and timing, which can result in a more comfortable and less stressful experience. In summary, textual interaction is a key component in the evolution of digital communication, facilitating a smooth and efficient dialogue between humans and machines.
History: Textual interaction with chatbots has its roots in early artificial intelligence experiments from the 1960s, such as ELIZA, a program developed by Joseph Weizenbaum in 1966 that simulated a conversation with a psychotherapist. Over the decades, technology has evolved, incorporating advances in natural language processing and machine learning. In the 1990s, chatbots began to be used in commercial applications, but it was in the last decade, with the rise of artificial intelligence and access to large volumes of data, that their use has significantly expanded.
Uses: Chatbots that utilize textual interaction are employed in various areas, such as customer service, where they can answer frequently asked questions and resolve basic issues. They are also used in e-commerce applications to guide users through the purchasing process, as well as in messaging platforms to facilitate communication between businesses and customers. Additionally, chatbots have been integrated into various sectors, including healthcare services, to provide medical information and emotional support.
Examples: An example of textual interaction is the use of chatbots on company websites, where users can chat in real-time for assistance. Another example is the virtual assistant on messaging platforms, which allows users to interact with brands and receive instant responses to their inquiries. Chatbots can also be found in messaging applications, where they provide booking services and customer support.
