Description: Knowledge management is the process of capturing, distributing, and effectively using knowledge within an organization. This approach aims to maximize the value of existing knowledge by facilitating its access and application to improve decision-making, innovation, and operational efficiency. Knowledge management involves creating an environment where continuous learning and collaboration are fundamental. It is based on identifying critical knowledge, documenting processes, and implementing technologies that facilitate communication and information sharing. Additionally, it promotes a culture of sharing experiences and lessons learned, allowing organizations to quickly adapt to changes and maintain a competitive edge. In various contexts, knowledge management becomes an essential tool for data collection and analysis, ensuring that relevant information is handled effectively and used to resolve incidents or investigations.
History: Knowledge management as a discipline began to take shape in the 1990s, although its roots can be traced back to earlier theories on organizational learning and collective intelligence. One significant milestone was the publication of ‘The Knowledge-Creating Company’ by Ikujiro Nonaka and Hirotaka Takeuchi in 1995, which introduced the SECI model (Socialization, Externalization, Combination, and Internalization) to understand how knowledge is created and managed in organizations. Since then, knowledge management has evolved with technological advancements, especially with the advent of the Internet and digital tools that facilitate collaboration and information sharing.
Uses: Knowledge management is used in various areas, including businesses, educational institutions, and non-profit organizations. In the business sector, it is applied to enhance innovation, optimize processes, and increase customer satisfaction. In the educational sector, it helps create more effective learning environments and share best practices among educators. In multiple contexts, knowledge management is crucial for data collection and analysis, allowing practitioners to quickly access relevant information and lessons learned from previous cases.
Examples: A practical example of knowledge management is the use of incident databases, where previous cases are documented and analyzed to inform future actions. Another application is the creation of manuals and guides that compile effective procedures and techniques for gathering and analyzing information, thereby facilitating the work of practitioners and improving the overall quality of work.
