Description: Service management refers to the process of managing and delivering network services to users, ensuring that these services are efficient, reliable, and aligned with business needs. This approach involves the planning, design, implementation, and continuous improvement of services, as well as the management of the resources necessary for their operation. Service management encompasses various areas, including incident, problem, change, and configuration management, and is based on frameworks like ITIL (Information Technology Infrastructure Library) to standardize processes and improve service quality. In an increasingly digital environment, service management has become crucial for organizations looking to optimize their operations and provide added value to their customers. The integration of technologies such as cloud computing, virtualization, and automation has transformed the way services are managed, allowing for greater flexibility and scalability. In this context, service management focuses not only on technology but also on user experience, ensuring that services are accessible and meet end-user expectations.
