Description: The ‘User Journey’ refers to the complete experience a user has when interacting with a digital service or application. This concept encompasses all stages of the process, from the first contact to the ongoing use of the service. In the context of digital observability, the user journey focuses on how users perceive and experience the performance, availability, and functionality of applications and services. It includes aspects such as ease of use, response speed, problem resolution, and overall user satisfaction. Observability allows companies to monitor and analyze user behavior throughout their journey, identifying friction points and opportunities for improvement. Understanding the user journey is crucial for optimizing the user experience, thereby increasing conversion rates and customer loyalty. Tools like monitoring solutions are essential for collecting data and metrics that help organizations better understand the user journey, enabling proactive adjustments and improvements in the service offered.