Description: Web-based services are applications and platforms that are hosted on the Internet and accessed through web browsers. These services allow users to interact with various functionalities without the need to install software locally on their devices. They are characterized by their accessibility, as they can be used from anywhere with an Internet connection, and their scalability, allowing businesses to offer their services to an unlimited number of users. Additionally, they are often designed to be intuitive and user-friendly, facilitating adoption by individuals with varying levels of technical skill. Web-based services encompass a wide range of applications, from social networks and e-commerce platforms to productivity tools and business management solutions. Their relevance has grown exponentially in the last decade, driven by the digitization of processes and the need for solutions that enable real-time collaboration. In this context, robotic process automation (RPA) has become a key component, as it allows organizations to optimize their workflows by automating repetitive and rule-based tasks, thereby improving efficiency and reducing errors.
History: Robotic process automation (RPA) began to gain popularity in the early 2000s as organizations searched for methods to enhance operational efficiency and decrease costs. In 2001, the company Blue Prism introduced the term ‘robotic process automation’ and launched one of the first RPA platforms. Since then, the field has rapidly evolved, with the emergence of multiple vendors and technologies that have expanded RPA capabilities, integrating artificial intelligence and machine learning to enhance automated decision-making.
Uses: RPA is primarily used in various sectors, including banking, insurance, healthcare, and manufacturing, where repetitive and rule-based tasks are common. Organizations implement RPA to automate processes such as data entry, account reconciliation, order management, and customer service, allowing them to free up human resources for more strategic and creative tasks.
Examples: Examples of RPA include the use of bots to automate data entry in customer relationship management (CRM) systems, automatic generation of financial reports, and management of customer service requests through chatbots. Companies like UiPath and Automation Anywhere provide platforms that enable organizations to effectively implement RPA solutions.
