Description: Work performance in process management refers to the efficiency and effectiveness with which tasks are completed within an organization. This concept encompasses not only the amount of work done but also the quality of the results obtained. Good work performance implies that employees not only fulfill their responsibilities but do so in a way that contributes to achieving organizational goals. The main characteristics of work performance include the ability to work in teams, adaptability to change, time management, and problem-solving. The relevance of this concept lies in its direct impact on productivity and customer satisfaction, as well as team morale. Optimal work performance can lead to an improvement in the company’s reputation and an increase in talent retention, which in turn translates into sustainable long-term growth. In an increasingly competitive business environment, organizations are constantly seeking ways to measure and improve work performance by implementing metrics and tools that allow them to evaluate employee performance and optimize internal processes.
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