Description: The ‘Tolerance Zone’ refers to the range within which a product or service is considered acceptable by customers. This concept is fundamental in process management, as it establishes the limits of variability that are acceptable without compromising perceived quality. In other words, the tolerance zone defines the space in which customers are willing to accept certain deviations in the quality or performance of a product or service. This variability can include aspects such as delivery time, product quality, customer service, and more. Identifying and understanding this zone is crucial for companies, as it allows them to adjust their processes and standards to meet customer expectations, thereby optimizing satisfaction and loyalty. Effective management of the tolerance zone can result in a competitive advantage, as it enables organizations to operate more efficiently and respond proactively to changing market needs. In summary, the tolerance zone is a key concept in quality and process management, helping companies balance operational efficiency with customer satisfaction.
PATROCINADORES
