1.0Glosarixhttps://glosarix.com/en/Team Glosarixhttps://glosarix.com/en/author/adm_glosarix/rich600338<blockquote class="wp-embedded-content" data-secret="BIJbyy8xc3"><a href="https://glosarix.com/en/glossary/operational-level-agreement-ola-en/">Operational Level Agreement (OLA)</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://glosarix.com/en/glossary/operational-level-agreement-ola-en/embed/#?secret=BIJbyy8xc3" width="600" height="338" title="“Operational Level Agreement (OLA)” — Glosarix" data-secret="BIJbyy8xc3" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://glosarix.com/wp-includes/js/wp-embed.min.js </script> Description: An Operational Level Agreement (OLA) is a formal agreement between internal teams within an organization that establishes responsibilities and expectations for service delivery. This type of agreement is crucial in complex operational environments, where multiple teams may be involved in providing a service or product. The OLA clearly defines the roles and obligations of […]